Business Operations

Escheatment Primer for Credit Managers

Aug-30-2007

What do credit managers need to know to avoid penalties, interest charges, and in some cases, claims for damages related to unclaimed property, abandoned property, escheatment?

Electronic Check Conversion in the U.S.

May-22-2007

The most recent development in the conversion of paper checks into electronic format, Back Office Conversion (BOC), went into effect in March 2007. The growing U.S. trend toward e-checks has had a positive impact on buyers, business and the economy.

Acronyms and Abbreviations

Jun-23-2006

Most of us, at one time or another, have puzzled over the meaning of a string of letters crucial to our understanding of an article, directive, or a simple e-mail. Here's an introduction to the alphabet soup served up daily in business world.

In Search of Quality

Aug-29-2005

Are you quality savvy? It's a hot topic. To bring you up to speed, here's a brief look at this "must have" ingredient for today's successful companies including a few of the popular quality assurance programs available.

Check 21

Aug-19-2004

Check 21 -- new legislation concerning the check clearing process used by U.S. banks -- will go into effect in October 2004. It brings with it important changes in the documentation that tracks funds transfers.

Attaining Process Value

Feb-18-2004

Where do receivable portfolio managers begin when faced with the challenge of contributing to developing value added solutions? This article by Lyle Wallis of Credit Research Foundation will get you thinking in the right direction.

COPC-2000® Certification

Dec-18-2003

Modeled in part after the Malcolm Baldrige Award, the COPC-2000® Standard was developed by a group of representatives from several Fortune 500 companies to meet the needs of the customer service provider industry.

COPC-2000®: Pursuing Excellence Through Standards Certification

Nov-24-2002

Improving performance in key client-related processes is essential to promoting quality, productivity, and client satisfaction. This article provides an overview of the COPC-2000 Standard and its value for credit managers.